Refund policy

RETURNS

 

Submit a refund request

 

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at madragora@mogyorogyozo.hu. Please note that returns will need to be sent to the following address:
BATTHYÁNY UTCA 31., BUDAPEST, HUNGARY, 1015, Hungary

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Hungary, shipping your goods may take longer than expected.

You can always contact us for any return questions at madragora@mogyorogyozo.hu.

Damages and Issues

Please check your order upon receipt and contact us immediately if you receive a defective, damaged or non-compliant product so that we can investigate and correct the error. Please contact us if you have any questions or concerns about this product.

Unfortunately, we are unable to return gift cards.

 

For customer remorse
This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item. In this case, we can determine the return shipping fee for 30% of the product.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at madragora@mogyorogyozo.hu.